Email FAQs
  1. How do I set up Outlook Express to receive my email?
  2. What is an "auto responder" and how do I set one up?
  3. What is a "vacation message" and how do I set one up?
  4. What is the difference between an "auto responder" and a "vacation message"?
  5. How do I set up a pop3 email address?
  6. How do I set up an email alias?
  7. What is the difference between an email address and an email alias?
  8. How do I change my email password?
  9. How do I access webmail?
  10. What if I lose or misplace my email password?
  11. Why does my email account seem to lock up while downloading and how can I fix that?
  12. Why am I receiving emails that are not addressed to me?
  13. Why am I receiving emails that say I sent an email to a non-existent email address even though I never sent the email?
1 How do I set up Outlook Express to receive my email?
Answer:

This answer involves quite a lot of space, so we have made a whole separate page for the answer: You can see the page by clicking on the following link. Outlook Express Setup
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2 What is an "auto responder" and how do I set one up?
Answer:

A responder is a method of automatically replying to incoming email.

Responders can be set up for aliases only. They cannot be set up for individual email addresses or mailing lists. You can, however, set up an alias name that is identical to an email name and forward the email alias to the identically named email box. Whenever anyone sends email to the alias, a prepared reply is automatically returned to the sender.

Example: Suppose you want all emails sent to your tech dept. to receive an automatic reply about your tech dept. hours. To do so, you can create an alias called tech then create a responder for that alias. Now, all emails sent to tech@yourdomain.com will automatically receive your reply.

Specific directions for setup are as follows.

  1. Log into your domain administration panel (http://www.yourdomain.com/admin)
  2. Click on "Responders"
  3. Click on "Add a responder"
  4. From the drop-down list near the top, choose the email alias that you want this responder to apply to
  5. Enter the subject that you want to be on the responder email.
  6. Type the content that you want to be in the body of the responder. Example: "Thank you for contacting our tech department. Our hours are from 6:00 a.m. to 10:00 p.m., Monday through Saturday. Your email will be answered as soon as possible."
  7. Click on "Add Auto Responder"
3 What is a "vacation message" and how do I set one up?
Answer:

A Vacation message is similar to an auto responder in that it sends an automatic response to an incoming email. However, unlike an auto responder, a vacation message is sent only once to each person, regardless of how many times that person emails you. Another difference is that auto responders are for email aliases only and may be set up by the site administrator whereas a vacation message must be set up by the individual user in the user administration panel.

Specific directions for setup are as follows.
  1. Log into your user admin panel (http://www.yourdomain.com/users)
  2. Click on "Responders"
  3. Click on "Vacation Message"
  4. Click on the "Edit" button.
  5. Make any corrections in the text of the vacation message
  6. Check the box marked "Enable Vacation Message"
  7. Click on the "Save" button
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4 What is the difference between an "auto responder" and a "vacation message"?
Answer:

Both responders and vacation messages automatically reply to incoming email. However, they have these key differences:

Responders can be set up only for aliases; vacation messages are set up for email addresses.

Vacation messages are sent only once. If users send multiple messages to an email address that has a vacation message enabled, they receive only one automatic reply. Messages sent to aliases using responders receive replies each time the message is sent.

As Site Administrator, you can manage all of the auto responders used on your site through the Site Administrator control panel. Vacation messages can be managed only by individual users through the User Administrator control panel.
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5 How do I set up a pop3 email address?
Answer:

  1. Log into the site administration panel.
  2. Click on "Add User"
  3. Fill in the "user name" (the name you want for the email address)
  4. Fill in the Full Name of the user
  5. Fill in the password for the user and then type the password again
  6. Below this, fill in the disk quota (the normal size is 3-5 mb) and whether or not the user is to have FTP, secure shell, and cgi access (this is not needed if it is just an email account that you want).
  7. Click on the "Add" button.

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6 How do I set up an email alias?
Answer:

  1. Log into the site administration panel.
  2. Click on "Aliases"
  3. Click on "Add an Alias"
  4. Fill in the alias name (the email address before the "@" symbol that people will send to)
  5. Highlight the user that these emails will forward to OR type in the external email address that you want it to forward to.
  6. Click on the "Add Alias" button.

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7 What is the difference between an email address and an email alias?
Answer:

An email alias, from the sender's point of view, is exactly the same as an email address. However, when an email addressed to an alias arrives it is automatically forwarded to another email box (or boxes) or email alias (or aliases). Thus, an alias uses no disk space on the server.
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8 As a User, how do I change my email password?
Answer:

  1. Log into the user administration panel.
  2. Click on "View User Information"
  3. Click on the "Edit" button
  4. Fill in the new password and confirm it on the following line
  5. Click on the "Save" button
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9 How do I access webmail?
Answer:

  1. Go to http://www.yourdomain.com/webmail
  2. Log in using your email name and password
  3. Note, for best results, purge (or empty) the trash each time you leave webmail.
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10 What if I lose or forget my email password?
Answer:

If you are a user, then you can't very well log in to change your password. So what you would do then is ask the site administrator to change your password for you. It should be noted that if you have changed your password from the one the site administrator gave you when he set it up, he will not be able to tell you what your password is, however he can give you a new password.

If you are a site administrator and have lost or forgotten your admin panel password, please contact Artful Illusions and we will reset it for you at no charge.
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11 Why does my email account seem to lock up occasionally while downloading mail and how can I fix that?
Answer:

If this happens every time that you try to download mail, it is most likely caused by your firewall or anti-virus program (assuming your email settings are correct). In this case, check your firewall settings and make sure they are set to allow outgoing connections on port 25 and incoming connections on port 110.

If it only happens occasionally (this is the most common), then it is usually caused by a "stuck message". This stuck message problem can be caused by an incoming email that has a corrupt header, and most often this will be a spam email. It may let you download all the messages up to that corrupt message or it may block all mail. In either case, the way to fix it is quite simple. Log into your email box via webmail. Delete suspicious emails, empty the trash, then try to download via your email program again. Usually this will take care of the problem.
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12 Why am I receiving emails that are not addressed to me?
Answer:

Often, a sender will send an email to many people with only one of the recipient email addresses listed in the "TO" field and all the others listed in the "BCC" (blind carbon copy) field. This is actually a good idea (see the spam FAQs for why it is a good idea).
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13 Why am I receiving emails with the subject "Returned Mail: User Unknown" even though I never sent the email that is being returned?
Answer:

This is actually a virus problem and it is getting more and more common as the number of computer viruses increases. What happens is this: Someone that you may or may not know has your email address in their email box. Now, if that person's computer is infected with a virus that works via emails, the virus will often "spoof" the reply-to address using one of the addresses that it finds in that computer (in this case, YOUR address becomes the reply-to address). Thus, the receiving mail server thinks it has come from you. The really bad thing here, is that due to the massive amount of email forwarding that goes on today, you might not even know the person who actually has the virus! See our spam FAQs for more on this problem.
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This page updated on 1/27/2011